Frequently Asked Questions
What are the shipping charges?
We offer three options for shipping to locations within the Unites States:
USPS Prioity mail - flat rate of $7.95
UPS Ground shipping - flat rate of $8.95
USPS Express mail - flat rate of $35.95
We no longer ship internationally.
What payment methods do you accept?
We accept paypal, Visa, Mastercard, Discover and American Express.
How soon will my order arrive?
Most orders ship within 2-3 business days. Custom orders may take longer. The personlized plates are made after they are ordered and take additional time for the manufactering process. They take 2-3 weeks to ship.
I don't see exactly what I had in mind, do you take special orders?
Yes, due to the nature of this business, there is no way to show you all the options on a web page. We would love to work with you to develop a custom embroidered item that will reflect exactly what you had in mind. Just email us and we will work with you to develop your idea. If necessary, we can even talk by phone.
What is your return policy?
Items which are personalized may not be returned for a refund or exchange. Items that are not personalized may be returned within 30 days if they are unused and in the original package with tags in place. In the event that we at Myembroideredgifts.com make a mistake in the personalization, the item will be either corrected or replaced with a new one at no additional charge to you. All returns or corrections must be completed within 30 days of purchase.
Can I get my order Gift Wrapped and include a Gift Message?
YES, we are happy to gift wrap your item so that it can go directly to the recipient for a charge of $2.00 (per item). Just let us know on your order form. It will ask at check out. Items are wrapped using a gift bag and tissue with an enclosed gift card.
What happens to information I submit?
All details submitted will be kept confidential. We do not sell names, addresses, numbers, or any other information you give us.At MyEmbroideredGifts.com we work very hard and take great pride in the items we provide. If at any time you have concerns or problems, please feel free to email us. We want you to be pleased with the items you purchase and recommend us to your friends.
1585 Capshaw Rd.
Madison, AL 35757
Customer Service Number 256-542-1712